In order to streamline sales support requests and better serve you, we utilise a support ticket system.
Every sales and technical support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your support requests.
Please ensure that you use the right priority for your support requests.
- High priority support required e.g. the product requires an activation key. Usual response time is approx. 24 hours or less.
- Medium priority support required e.g. help is needed to install/configure the product. Usual response time is approx. 36 hours or less.
- Low priority support required e.g. a question about the product. Usual response time is approx. 48 hours or less.
If you have purchased any of our services or software products, we would like to say a BIG thank-you for your custom. To help you further you please send an email to supportteam @ digitalig.tech or use the registration form below, to receive further assistance from our Help Desk Technical Support team. If you have already created a support account, then please use the login form.
Support is restricted to Monday to Friday 9:00 am – 5:30 pm UK hours (excluding Bank Holidays).